We use Sage Pay to collect and process transaction information. Please read the Sage Pay Security Policy at
We do not store credit card details nor do we share customer details with any 3rd parties.
PERSONAL INFORMATION THAT WE COLLECT Goodh Brewing Co utilises the data collection service Google Analytics, but data is not collected without consent. If consent is given, the data we collect is used to help us understand how popular our products are and what services customers are interested in. Goodh Brewing Co collects various pieces of personal information which is used as part of the buying and selling process. Details that we collect include; Your full name Your email address Your address (an additional address may be collected if your shipping and billing addresses are different) Your telephone number (though this is optional) No payment data is collected directly by ourselves. Goodh Brewing Co utilises a third-party payment services. These include: PayPal Shopify Payments To understand what data PayPal collects and processes of you, please read their privacy policy. To understand what data Shopify collects and processes of you, please read their privacy policy. With your consent, Goodh Brewing Co collects additional pieces of information via Google Analytics. To understand what data Google Analytics collects and processes of you, please read their privacy policy.
HOW WE USE YOUR PERSONAL INFORMATION Details such as your name, email and address are only used for the process of buying and selling. Personal information collected from Google Analytics is used to help us better understand what products are popular, how customers, visitors and fans are using our services and what we can do to improve. We will never use your personal information for unsolicited calls, emails or letters. Occasionally Goodh Brewing Co may send out newsletters to inform customers of new products and updates; these will never be sent out without your expressed consent.
WHAT INFORMATION IS SHARED WITH 3RD PARTIES Goodh Brewing Co will only pass on personal information if we have a legal obligation to do so. The only information that is shared between Goodh Brewing Co and any 3rd parties are as details above in "PERSONAL INFORMATION THAT WE COLLECT". Goodh Brewing Co will never share or sell your information with any other organisations or websites for marketing, marketing research or commercial purposes.
HOW DO WE PROTECT YOUR INFORMATION Goodh Brewing Co works hard to ensure that your personal information is safe and secure by using technical and administrative security measures to reduce the risk of loss, misuse, unauthorised access, disclosure and alteration. Goodh Brewing Co utilises a Secure Sockets Layer (SSL) on our website. This means that informational your send to us is encrypted.
HOW TO ACCESS, CONTROL AND CORRECT YOUR PERSONAL INFORMATION During the buying and selling process, we assume that consent is given to the collection of the details you have provided. For the processes of marketing, we will request further consent from you. Consent will not be assumed if you have not explicitly given it. If any of the information we hold of you is incorrect and you wish to have it corrected, or you simply wish to know what personal information of your self Goodh Brewing Co has collected, you can contact us in any of the following ways below. If you change your mind and wish to withdraw consent after opting-in to any of our services, that's not a problem. Simply contact us and we will cease the use of your personal information. You can contact us in the following ways: 01726 869044 hello@goodhbrewco.com Unit 3 Moorland Road Business Park, Moorland Road Indian Queens Cornwall TR9 6GX - Information may not be deleted if it is required for a legal obligation. This information includes but is not subject to data required for bank keeping.
STANDARD RETURNS POLICY If goods are to be returned to The Goodh Brewing Co, they must be returned in their original packaging, within 14 days of purchase. You will be refunded for the goods once received back into our warehouse, minus applicable shipping costs, unless the return concerns faulty or damaged goods. Contact us at hello@goodhbrew.com if you would like to return your goods back to us and we will help you to do this.
FAULTY OR DAMAGED GOODS If there is a problem with your order or items are faulty, you must inform The Goodh Brewing Co within 30 days of receipt of the order to obtain a refund. To report a problem please contact us at hello@goodhbrew.com We are unfortunately unable to offer refunds after this time period has elapsed, but we will do everything in our power to try to work something out. If an attempted delivery is obviously damaged, you are within your rights to refuse the order, at which point it will be returned to us. If you choose to do this, please contact us at hello@goodhbrew.com and we will either resend the order, or issue a full refund or offer a voucher for the spent amount on your next order, whichever is preferable.
AGE RESTRICTION You must be 18 or older to buy alcohol. By placing an order with us online you are confirming you are 18 or older. It is an offence to sell alcohol to anyone under the age of 18 in the UK. If you are buying alcohol for someone else the recipient also has to be 18 or older. Deliveries must be accepted by a person aged 18 or older. If our couriers are in any doubt about the age of the recipient on delivery, they will request some form of ID. We reserve the right to cancel the delivery if the age and identity of the recipient is in doubt.